Milefold support
Your company administrator manages your Milefold account and is the first contact for invitations, access, mileage rules, and submitted trips. The steps below cover common mobile app problems.
For technical help or privacy and account deletion requests, email william@seriantech.org. Include your company name and a description of the issue. Never send your password.
I cannot sign in
Use the email address in your company invitation. If you have forgotten your password, request a reset code from the password reset page.
I have not received an invitation
Ask your company administrator to check your email address and send the invitation again. Milefold accounts cannot be created from the sign-in page.
A trip has not uploaded
Keep the app installed, connect the phone to the internet, and open Milefold again. Recorded points remain on the phone until the trip can sync. Do not clear the app data while a trip is waiting to upload.
Recording stopped or missed part of a route
Check that Milefold has Always location access and that Low Power Mode or battery restrictions are not preventing background activity. You can add a missed trip manually, then tell your administrator why it was entered by hand.
I need a trip changed after submission
Contact your company administrator. They can query or reject the trip so you can correct it and submit it again.